Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customized or personalized metal signs cannot be returned or refunded due to them being custom made specifically for you.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging materials. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
Room 1, No. 1, Lane 1, Guyang North Road, Fujian, China
You are responsible for return shipping costs back to us.
You can always contact us for any return questions at [email protected] or call us at +86 130 8888 9999.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (such as personalized metal signs or special orders made to your specifications)
- Items that have been installed or mounted
- Clearance or final sale items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with all original packaging materials. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].